Bandwidth Wins Top Stevie Awards for Customer Engagement and Service Innovation
Bandwidth Inc. has been honored with two Gold Stevie Awards for its customer engagement and service innovation, highlighting the company's commitment to exceptional customer experiences in the cloud communications industry.
Global enterprise cloud communications company Bandwidth Inc. received two Gold Stevie Awards, recognizing its outstanding achievements in customer engagement and service innovation. The awards, selected from over 2,100 nominations across 45 nations, underscore the company's dedication to delivering superior customer experiences.
Bandwidth won the Best Customer Engagement Initiative award for Reverb24, its inaugural customer conference that drew over 1,400 in-person and virtual attendees. Stevie Award judges praised the event as a "top-tier customer engagement experience" with seamless execution and strategic value.
The company also secured the Gold Award for Innovation in Customer Service, marking its second consecutive year winning this honor. The award recognized Bandwidth's customer success team for developing custom automation tools that significantly improve enterprise customer response and resolution times.
These accolades reflect Bandwidth's robust customer-centric approach, evidenced by its 99 percent customer retention rate and 26 consecutive quarters as a G2 Leader in Communications Platform as a Service (CPaaS). The company serves major enterprise clients and leading technology providers, including Amazon Web Services, Cisco, Google, and Microsoft.
CEO David Morken emphasized that the awards demonstrate the company's mission to prioritize customer needs, attributing the success to the talent and commitment of Bandwidth's team members.