Gajen Kandiah on Leadership, AI, and the Power of Resilience

Gajen Kandiah, a global technology leader and former President and Chief Operating Officer of Hitachi Digital, discusses the pivotal moments and philosophies that have shaped his career and views on technology's role in society. His journey from a war-torn Sri Lanka to the pinnacle of the tech industry underscores the importance of resilience, adaptability, and the relentless pursuit of knowledge.

Kandiah emphasizes the transformative potential of AI, advocating for a model that empowers rather than replaces workers. Through initiatives like the 12-week 'AI Guilds,' he demonstrates how up-skilling employees in AI can enhance their roles, ensuring technology serves as a tool for augmentation rather than displacement. His approach to AI is grounded in ethical considerations, with a strong emphasis on explainability, bias testing, and human oversight.

Reflecting on his leadership roles at Cognizant and Hitachi, Kandiah highlights the value of investing during downturns, the importance of empowering those closest to the customer, and the need to balance immediate deliverables with long-term vision. His leadership style, shaped by early life experiences, prioritizes clarity, speed, and a deep respect for people.

Kandiah's story is a testament to the power of resilience and reinvention. From his beginnings in Sri Lanka to leading digital transformation on a global scale, his journey offers valuable lessons on navigating change, embracing discomfort, and the enduring importance of core values. As AI continues to reshape industries, Kandiah's insights provide a roadmap for harnessing technology's potential while ensuring it remains aligned with human values and needs.