New Survey Highlights Disconnect Between Employers and Employees on Healthcare Benefits

The State of Healthcare Survey 2025, sponsored by Quantum Health and conducted by Employee Benefit News, sheds light on the evolving dynamics between employers and employees concerning healthcare benefits. The findings indicate a significant disconnect in how both parties perceive and utilize these benefits, with rising costs and shifting expectations at the forefront of the issue.

Employers are increasingly pressured to deliver value as healthcare costs climb, yet many question whether employees fully understand or desire the benefits offered. The survey highlights data and trust gaps that complicate efforts to refine benefits strategies, challenging long-held assumptions about decision-making processes in healthcare benefits.

Communication emerges as a critical yet often overlooked factor in engaging employees with their healthcare options. Janet King, SVP of Content Strategy at Arizent, emphasizes the importance of trust in this equation, suggesting that employers must reassess how they communicate benefits and identify whom employees trust to guide their choices.

The survey underscores the importance of healthcare benefits in employee satisfaction and retention, urging employers to tailor their support to optimize the value of these offerings. For further insights, the full report is available here.