Shift Technology Launches Agentic AI Platform to Transform Insurance Claims Processing
Shift Technology has launched Shift Claims, an agentic AI platform that automates insurance claims processing, reduces losses by 3%, speeds handling by 30%, and achieves over 99% accuracy while improving customer experience.
Shift Technology, the leading AI platform for insurance, has launched Shift Claims, a new solution powered by agentic artificial intelligence designed to transform claims operations. The platform assesses and prioritizes cases, guides claim handlers, and automates tasks throughout the claims lifecycle, resulting in faster processing, improved accuracy, and reduced claims losses and handling costs while enhancing policyholder experiences.
Claims transformation has historically been limited by process complexity and the unique nature of each claim. Traditional rules-based approaches struggle with the variability of real-world cases, requiring frequent human intervention even for routine tasks, which slows processes and increases expenses. Eric Sibony, chief scientist and chief product officer at Shift Technology, explained that previous technology approaches were inadequate for addressing claim complexity, but agentic AI provides insurers with a powerful transformation tool that increases automation when appropriate and offers guidance when human involvement is necessary.
Shift successfully integrated generative AI into its solutions in 2024, and its insurance-trained large language models have proven effective for information extraction, document summarization, liability determination, and classification. Agentic AI builds on this foundation by enabling LLMs to access and utilize tools that can take autonomous, task-specific actions. AXA Switzerland is an early adopter of Shift Claims, with COO and Head of Customer Operations Markus Keller stating that the solution supports claims transformation and increases automation while ensuring claims professionals have optimal information for decision-making when human intervention is required.
Designed for AI and human collaboration, Shift Claims integrates seamlessly with existing claims and core systems as an AI layer. Shift's AI agents and generative AI, trained on the insurer's own processes, work alongside claims teams to assess, triage, advise, and automate tasks or entire claims while insurers maintain full control. Early adopters report 3% lower claims losses, 30% faster claims handling, a 60% overall automation rate, and greater than 99% accuracy in claims assessment. The platform transforms four key areas: assessing claims complexity by reviewing documentation for coverage exclusion, liability, damage, and other factors; classifying, prioritizing, and assigning claims based on complexity and exposure; assisting and advising claims handlers with dynamic guidance; and automating claims and tasks throughout the journey to speed handling and reduce manual work. Learn more at https://www.shift-technology.com.