UGI Utilities Named Among Easiest Utilities to Do Business With for High Customer Satisfaction

UGI Utilities (UGI) – Gas Division has been recognized as one of the “Easiest to Do Business With” utilities, driven by high customer scores in billing and payment experiences, according to Escalent’s Cogent Syndicated 2026 Utility Trusted Brand & Customer Engagement: Residential study. The recognition underscores UGI’s focus on simplifying customer interactions in an industry often criticized for complexity.

Escalent, an AI-enabled market research and advisory firm, evaluates utilities based on customer feedback across various touchpoints. The “Easiest to Do Business With” designation reflects UGI’s performance in making billing, payments, and overall service seamless for its residential customers. This matters because utility customer satisfaction directly impacts loyalty and operational efficiency. As energy costs rise and digital engagement grows, utilities that prioritize user-friendly experiences can better retain customers and reduce support costs.

UGI Utilities serves more than 760,000 customers across 46 counties in Pennsylvania and one county in Maryland, providing natural gas and electric services. The company’s high marks in the study suggest that its investments in digital tools and customer service are paying off. For example, UGI offers online account management, paperless billing, and multiple payment options, which likely contributed to its top-tier scores.

The implications of this recognition extend beyond UGI. As the utility sector undergoes digital transformation, benchmarks like Escalent’s study help consumers identify providers that prioritize ease of use. For UGI, the accolade could strengthen its brand reputation and attract new customers in a competitive market. Moreover, it sets a standard for other utilities to improve their customer experience, particularly in billing and payment processes.

For more details, see the full announcement here. UGI also maintains an active social media presence on Facebook and X (formerly Twitter) to engage with customers and share updates.