Infinx Strategic Investment in Voxology AI Brings Voice-First Automation to Healthcare Contact Centers
Infinx's investment in Voxology AI integrates conversational AI agents into healthcare contact centers, addressing staffing shortages and improving patient access while reducing administrative burden.
Infinx, a leading provider of AI-powered solutions for patient access and revenue cycle management, has announced a strategic investment in Voxology AI, a healthcare technology company pioneering conversational AI agents for the front office. The partnership integrates voice-first automation into Infinx's contact center solutions, expanding its end-to-end capabilities from back-office revenue cycle management to patient-facing front-office workflows.
Providers can now deploy AI scheduling agents that reduce administrative burden, improve access to care, and enhance the patient experience through a single unified platform. Jaideep Tandon, CEO of Infinx, noted that call volume, staffing shortages, and long hold times are crushing the front desk experience. With Voxology's AI agents embedded into patient access workflows, providers can offer 24/7 scheduling support without adding headcount while giving patients a faster, more compassionate experience from the first call.
Voxology AI's flagship offering is now part of the Infinx platform, featuring voice-first agents that answer inbound calls, handle appointment scheduling and changes, and triage complex requests using natural, empathetic conversation. These AI agents integrate directly into the platform's contact center module, understand complex scheduling logic and electronic medical record availability, engage patients in multiple languages including English and Spanish, and operate any time of day to reduce hold times and call abandonment.
Aakarsh Sethi, founder of Voxology AI, emphasized that phone calls remain the primary method patients use to schedule appointments, making this initial contact moment crucial for both patient experience and revenue generation. The collaboration aims to transform the front office into a proactive, AI-powered access hub where patient experience meets provider success.
The offering is available to Infinx customers in three deployment models: as a standalone software-as-a-service module within the platform, as a tech-enabled contact center service combining AI with live agent support, or as a hybrid approach adapting to operational needs. Navaneeth Nair, Chief Product Officer at Infinx, highlighted the challenge of scaling voice agents from demonstration to production workloads, noting that most solutions fail at this stage. With Voxology AI and human-in-the-loop infrastructure, Infinx delivers agentic AI that works in real-world scenarios and scales seamlessly within its Healthcare Revenue Cloud platform.
Early results from providers using Voxology AI show significant operational improvements, including 40%-60% reduction in front-office administrative call volume, 5%-7% increase in new patient appointments, 95% or greater reduction in after-hours answering-service call volumes, and higher patient satisfaction across diverse populations. For more information about the integrated solution, visit https://www.infinx.com/request-a-demo/.